Frequently Asked Questions (FAQ) - SAINTS&STONES

  1. What materials are used in SAINTS & STONES jewelry?

    • We use only the finest materials, including sterling silver, stainless steel, tiger's eye, green malachite, and lapis lazuli. Our pieces are crafted with precision and care to ensure quality and durability.

  2. How can I care for my SAINTS & STONES jewelry?

    • To keep your jewelry looking its best, avoid exposure to harsh chemicals, remove it before swimming or showering, and store it in a dry, cool place. Clean your pieces regularly with a soft cloth.

  3. What are the shipping options and delivery times?

    • We offer international shipping with delivery times as follows: Europe (7-15 business days), United States (7-12 business days). Express shipping options are available upon request.

  4. Do you offer returns and exchanges?

    • Yes, we accept returns and exchanges within 30 days of purchase. Items must be in their original condition and packaging. For more details, visit our Returns & Exchanges page.

  5. Can I track my order?

    • Yes, once your order is shipped, you will receive an email with tracking information. You can use this to monitor your package until it reaches you.

  6. How do I contact customer service?

  7. Do you offer gift packaging?

    • Yes, all our jewelry is delivered in our signature SAINTS & STONES packaging, making it perfect for gifts.

  8. Are there any custom or import duties for international orders?

    • Customs or import duties may apply to international shipments and are the responsibility of the customer. We recommend checking with your local customs office for more details.

  9. How can I stay updated on new products and offers?

    • Sign up for our newsletter on our website to receive updates on new products, special offers, and exclusive promotions.

  10. Do you offer a warranty on your jewelry?

    • Yes, we offer a one-year warranty on all our jewelry. If your piece has any defects or issues within this period, we will replace it free of charge.

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